From manual chaos to
streamlined operations
Open Infra is an internal tool for a communications operator that builds, manages and develops fibre and electrical infrastructure for households, companies and municipalities.
Key Features
- All-in-one ERP with GPS capability
- Booking appointments
- Automatic email notifications
- Full responsiveness for mobile devices and PC
- Task management capabilities
- Key account information accessible in multiple ways
- Frontline worker location tracking
Deliverables
- UX/UI Design
- Web Development
Issues With a Multi-Tool Stack
Before engaging with Idea Link, the client relied on a third-party system using multiple tools that did not work together well. The previous system was highly limited, slow and had no scalability, causing suboptimal results, wasted time, and recurring monthly fees.
Operating across multiple countries and regions with various contracts necessitated centralizing operations into one unified application.
Designing a Multi-Purpose Professional Platform
The primary design challenge involved adapting the tool for different user roles. Technicians and project managers needed it for tracking installation progress, materials, and schedules, while administrative workers used it as a management tool.
The app employed mobile-first design principles to serve technicians and salespeople working outdoors, with responsive elements adapting for office staff using larger devices.
Platform Features
The platform features distinct views for field technicians and office administrators, each designed for their specific needs.
Map and Navigation
A visual project scope display where marker colors signify objects and their tasks, with lines indicating completed work types between properties. Satellite and street view modes with layered data overlays.
Property Connections
Each property has its own task set; progress and details are viewable and editable in the property connections window. Status tracking for self-checks, box splicing, fiber installation, and property digging — all in one place.
Reporting of Quantities
A page for tracking daily material use, comparing against project estimates, and exporting relevant data. Filter by date, activity, and company with full CSV export capabilities.
Work Schedule
A scheduling feature enabling technicians to view daily appointments and tasks scheduled by management. Finish appointments with notes and photo uploads directly from the field.
Building an All-In-One Management Web App
The system was migrated to Bubble.io. A custom Bubble.io plugin enabling map interactions was developed and made available on Bubble Marketplace: "Advanced MapBox Maps Plugin."
The system was designed for data interaction, bulk export, and client communication without leaving the application.
Tools Used
Life With a No Code Solution
The current solution provides a faster, centralized system with all required functions in one place. Most business operations occur within the same system, with appropriate permission levels for employees and partners.
This accelerates data storage, retrieval, export, and inter-team communication.
Centralized Operations
1 platform
Replaced multiple disconnected tools with a single unified system for all infrastructure management
Multi-Region Support
3+ countries
Operations across multiple countries and regions managed through one centralized application
Dual Interface
2 UIs
Mobile-first field technician app and desktop admin dashboard, each designed for their specific use case
Lessons Learned
Balancing specific actions with scalability is critical; otherwise apps may malfunction or require disruptive changes later. Optimization is essential — larger systems demand more resources.
All functions must remain simple and fast to accommodate future changes without sacrificing speed, functionality, or interactivity.
What the Client Says
We were able to launch the first version of the system within a few months which was a great achievement from the whole team. Following the initial launch we have continued with improvement iterations and build additional features and modules making the system more complex. There was a great overall communication with the whole team. I appreciate their creativity and strong understanding of our business needs.
Carl Åhslund
CEO
30-min free consultation with our founder. No strings attached.
Contact us
Fill out the contact form & schedule a free discovery call
Paulius Medekšas
Business Development Manager
Complete the form and we will provide you with a price and time estimate for development after the call free of charge.